Canadian Craft Crate products can be returned if all parts are untouched and are in the same condition as shipped. Once materials are altered ocombined then kits cannot be returned/refunded unless there is an as-shipped defect with the materials.
In case of an error, please email us at hello@canadiancraftcrate.ca with pictures and description of the issue.
If there is a defect in the materials, we will ask you to ship them back (we will cover the cost and send a shipping label) and we will issue the refund/replacement after inspection of the shipped back kit.